Refund policy

Return & Refund Policy

We want you to love your DAEVINE purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date you receive your item to request a return. To qualify, your item must be:

Unused and unworn, in its original condition
In the original packaging with all tags attached
Accompanied by your receipt or proof of purchase

To start a return, email us at support@daevine.com. Once your return is approved, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Please note: items returned to us without an approved return request will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at support@daevine.com so we can evaluate the issue and make it right.

Non-Returnable Items

For health and safety reasons, some items cannot be returned, including:

Perishable goods (food, flowers, plants)
Custom or personalized orders
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids, or gases

Sale items and gift cards are final sale and cannot be returned.

If you have questions about a specific item's eligibility, reach out to us before purchasing or returning it.

Exchanges

We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and place a new order separately once your return is approved.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification — in addition to the rights above. The item must still be unused, unworn, with tags, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

If it's been more than 15 business days since your return was approved and you haven't received your refund, please contact us at support@daevine.com.